Privacy Policy
Effective Date: July 3, 2026 | Last Updated: July 3, 2026
RightWay AI, LLC ("RightWay AI," "we," "us," or "our") operates the website getrightway.ai and provides AI-powered phone answering and business automation services to home service contractors and small businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
We collect information in the following ways:
- Account Information: Name, business name, email address, phone number, and billing information when you sign up for RightWay AI.
- Call Data: Phone numbers, call recordings, and transcripts from calls handled by your AI phone agent. This data belongs to your business and is used solely to provide the service.
- Integration Data: When you connect third-party tools (such as Jobber), we access only the data scopes you explicitly authorize — typically client records, jobs, quotes, and invoices.
- Usage Data: Pages visited, features used, and interaction logs to improve our service.
- Communications: Emails, support messages, and other communications you send to us.
2. How We Use Your Information
- Provide, operate, and improve the RightWay AI service
- Create and manage client records in connected tools (e.g., Jobber) on your behalf
- Send service notifications, updates, and support responses
- Process payments and manage billing
- Comply with legal obligations
- Detect and prevent fraud or misuse
We do not sell your personal data or your customers' data to third parties.
3. Jobber Integration
When you connect your Jobber account to RightWay AI, we request OAuth access to your Jobber data. We use this access exclusively to:
- Create client records when your AI agent receives a new inbound call
- Log work requests and job details captured during calls
- Read existing client and job data to provide accurate responses
We do not share your Jobber data with any third party. You may disconnect RightWay AI from your Jobber account at any time through your Jobber App Marketplace settings.
4. Data Sharing
We may share your information with:
- Service Providers: Trusted vendors who help us operate (e.g., cloud hosting, telephony providers, payment processors). These parties are bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of our users or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the service. Call recordings and transcripts are retained for 90 days by default. You may request deletion of your data at any time by contacting us at privacy@getrightway.ai.
6. Security
We implement industry-standard security measures including encrypted storage of credentials, HTTPS for all data in transit, and restricted access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Data portability
To exercise any of these rights, contact us at privacy@getrightway.ai.
8. Cookies
Our website uses cookies for basic analytics and session management. You may disable cookies in your browser settings, though this may affect some functionality.
9. Children's Privacy
RightWay AI is intended for business use by adults. We do not knowingly collect data from individuals under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.
11. SMS / Text Message Communications
RightWay AI may send SMS text messages to phone numbers that have opted in through our website, keyword opt-in, or verbal consent during a call. By opting in, you agree to receive automated text messages related to your service inquiry or account.
- Opt-In: You may opt in by texting CONSULT, DEMO, or BOOK to (916) 378-1751, or by providing your phone number and consenting on our website.
- Opt-Out: Reply STOP at any time to unsubscribe from SMS messages. You will receive one final confirmation message and no further texts will be sent.
- Help: Reply HELP for assistance or contact us at support@getrightway.ai.
- Message Frequency: Message frequency varies. You may receive up to 5 messages per month depending on your inquiry.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- No Sharing: We will not share your phone number or opt-in data with third parties for marketing purposes.
12. Contact Us
For privacy questions or requests, contact us at: